by ikatanalumni | Feb 24, 2025 | Lowongan Pekerjaan
Job Detail To be responsible for the result of a project in the unit Prepares contact center performance reports by collecting, analyzing, and summarizing data and trends. To plan for human development to promote staff to a higher level. To keep good relationships...
by ikatanalumni | Feb 24, 2025 | Lowongan Pekerjaan
Job Detail Monitoring daily activity of Contact Center Operation Maintain KPI Contact Center (CSAT, FCR, AHT, etc) Quality Monitoring fo Agent performance Escalation and ticket solving process Skill Requirements Minimum D3/S1 education background Fluent in english is...
