Contact Center Operational Manager | PT Transcosmos Indonesia

To be responsible for the result of a project in the unit
Prepares contact center performance reports by collecting, analyzing, and summarizing data and trends.
To plan for human development to promote staff to a higher level.
To keep good relationships with clients & do internal coordination with other divisions or departments
Find leads from existing clients for business expansion and willing to meet new people for business relationship
Able to provide solutions and suggestions both internally and externally

Minimum D3/S1 education background
Fluent in english is a must both speaking and writing (B2)
Minimum 1-2 year of Contact Center Operational Manager experience is required
Excellent interpersonal and communication skills, both written and oral
Compatible with teamwork, creativity, and a structured working manner
Experience in the analysis report and presentation skill
Excelent in Computer literate (Ms. Word, Ms. Excel, Ms. Powerpoint, etc)
Self-motivated with the ability to work independently and balance workload to complete multiple assignments within time constraints Demonstrates initiative, innovation, and drive for results
Ability to apply analytical and interpretive skills to problem-solving, strong attention to detail, and organizational skills
Flexibility, ability to work under pressure, and high self-motivation