Job Detail
- Monitoring daily activity of Contact Center Operation
- Maintain KPI Contact Center (CSAT, FCR, AHT, etc)
- Quality Monitoring fo Agent performance
- Escalation and ticket solving process
Skill Requirements
- Minimum D3/S1 education background
- Fluent in english is a must both speaking and writing
- Have minimum 1 year experienced in the same position
- Have strong knowledge in Ecommerce
- Customer esperience oriented and team work player
- Good communication and strong analytical thinking
- Fast learner and problem solver
- Willing to be placed in Semarang and working on shifting scheduled
Educational Level
- Bachelor or Diploma degree
Kunjungi untuk informasi lebih lanjut: https://trans-cosmos.co.id/en/career/team-leader-contact-center